FAQs

• What If The Power Goes Out?
• What If The Cell Towers Go Down?
• What If I’m Travelling, Working Remote, Working From Home, or On Vacation?
• What If an Employee Doesn’t Have Their Phone?
• Does Everyone Need to Download The App?
• What About Privacy of Personally Identifiable Information (PII)?
• At which price point does single sign on (SSO) come into play? Is this supported across all your plans? Is there a cost associated with setting this up?
• Can Headcount integrate with ____?
• What required data is needed in Headcount?
• How are employees categorized by team/supervisor?
• How does the badge "scanning in" feature work?
• How Do You Add and Remove People from Headcount's Emergency Roster?
• What happens if a Group Leader is out sick or on vacation - who accounts for their people?
• What is your process for requesting/approving/administering and monitoring accounts and access privileges for our information?
• What systems can Headcount integrate with?
• Is Headcount Secure?
• What is the purpose of the Photo URL in the import spreadsheet and what is the source of this information?
• What kind of reports are generated?
• Can Headcount be used for non-emergency messaging like an Emergency Mass Notification System (EMNS) for road closures, weather warnings, and work outages?