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How to Change Your Password

Change your Headcount password securely using this step‑by‑step guide, including how to request a reset link, create a strong new password, troubleshoot common issues, and follow security best practices to protect your team’s evacuation and safety data.

Keeping your Headcount password secure helps protect your team’s safety data and ensures only authorized people can access your evacuation plans and roll calls.

Follow the steps below to safely change your password.

Before You Start

You will need:

  • The email address you use to sign in to Headcount
  • Access to your email inbox (to click the reset link)
  • A secure connection (avoid public Wi‑Fi when possible)

If you think your account may be compromised, change your password immediately and notify your safety team.

Option 1: Change Your Password Using “Forgot password”

Use this option if you are currently logged out or if you don’t remember your password.

Step 1: Go to the sign-in page

  1. Open your browser and go to your Headcount sign-in page.
    1. If you are currently signed in, then sign out.
  2. On the sign-in screen, look for the “Forgot password?” link.



Step 2: Request a reset link

  1. Click “Forgot password?”
  2. Enter the email address associated with your Headcount account.
  3. Click Recover Password button.

You should see a confirmation message that a reset email has been sent if the address is recognized.

Step 3: Open the password reset email

  1. Go to your email inbox.
  2. Look for an email from Headcount with a subject similar to “Reset Password Request”.
  3. If you don’t see it:
    • Check your Spam, Junk, or Promotions folder.
    • Wait a few minutes and refresh your inbox.

Step 4: Click the secure reset link

  1. Open the email.
  2. Click the password reset link in the message.
    • This link will open a secure page in your browser where you can set a new password.
    • For security, the link may only be valid for a limited time or usable once.

Step 5: Create your new password

On the password reset page:

  1. Enter your new password in the first field.
  2. Enter the same password again in the confirmation field.
  3. Click Reset Password button.

You should see a confirmation message that your password has been changed. You can now sign in with your new password.

 

 

Recommended Password Best Practices

To help keep your emergency data and employee information secure, we strongly recommend:

  • Use at least 12–16 characters.
  • Combine uppercase and lowercase letters, numbers, and special characters (for example: ! @ # $ %).
  • Avoid:
    • Common words or phrases (for example: Password123, Headcount2025).
    • Personal information (for example: your name, company name, birthday).
    • Reusing passwords from other apps or services.
  • Consider using a password manager to create and store strong, unique passwords.
  • Do not share your password with others; each coordinator or safety team member should use their own account.

 

 

Troubleshooting

You didn’t receive the password reset email

If the email hasn’t arrived after a few minutes:

  1. Check your Spam/Junk folder.
  2. Make sure you entered the correct email address on the reset page.
  3. Search your inbox for:
    • Sender: support@headcount.io.
    • Keywords: “Reset Password Request”
  4. If your organization uses strict email filters, ask your IT team to:
    • Allow emails from *@headcount.io, and
    • Check if the message was quarantined.

If you still don’t receive the email, reach out to your internal admin or contact Headcount Support.


The reset link has expired or doesn’t work

Password reset links are time-limited for security. If you see an error like “Link expired” or “Invalid link”:

  1. Go back to the sign-in page.
  2. Click “Forgot password?” again.
  3. Request a new password reset email.
  4. Use the newest email you receive, and ignore older reset emails.


You changed your password but still can’t sign in

Try the following:

  1. Carefully re-enter your email and new password, watching for:
    • Caps Lock being turned on.
    • Auto-fill inserting an old password.
  2. Try signing in using a different browser or an incognito/private window.
  3. If you are part of a larger organization, confirm with your admin that:
    • Your account is still active.
    • Your email address is correct in the system.

If you still cannot sign in after these steps, contact Headcount Support with:

  • The email address you use for your account.
  • A brief description of what you’ve tried.
  • Screenshots of any error messages (if possible).

 


Security Tips After Changing Your Password

After you update your password, we recommend:

  • Sign out on any shared or public devices.
  • If you think someone else used your account:
    • Change your password again, using a completely new one.
    • Notify your safety team or system administrator.

 


Need More Help?

If you still need assistance changing your password or accessing your account, contact:

  • Your internal Headcount administrator, or
  • Headcount Support through your standard support channel.

Providing clear details about what you’re experiencing helps us respond quickly—especially during time-sensitive safety operations.