---
title: How to Change Your Password
description: Change your Headcount password securely with this step-by-step guide covering how to request a reset link, create a strong new password, troubleshoot common reset issues, and follow best practices to protect your organization’s evacuation and safety data.
---
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# How to Change Your Password
## Change your Headcount password securely using this step‑by‑step guide, including how to request a reset link, create a strong new password, troubleshoot common issues, and follow security best practices to protect your team’s evacuation and safety data.
Keeping your Headcount password secure helps protect your team’s safety data and ensures only authorized people can access your evacuation plans and roll calls.
Follow the steps below to safely change your password.
#### Before You Start
You will need:
- The **email address** you use to sign in to Headcount
- **Access to your email inbox** (to click the reset link)
- A **secure connection** (avoid public Wi‑Fi when possible)
If you think your account may be compromised, **change your password immediately** and notify your safety team.
#### Option 1: Change Your Password Using “Forgot password”
Use this option if you are currently **logged out** or if you **don’t remember** your password.
### Step 1: Go to the sign-in page
1. Open your browser and go to your **Headcount sign-in page**.
1. If you are currently signed in, then sign out.
2. On the sign-in screen, look for the **“Forgot password?”** link.
### Step 2: Request a reset link
1. Click **“Forgot password?”**
2. Enter the **email address** associated with your Headcount account.
3. Click **Recover Password** button.
You should see a confirmation message that a reset email has been sent if the address is recognized.
### Step 3: Open the password reset email
1. Go to your **email inbox**.
2. Look for an email from **Headcount** with a subject similar to **“Reset Password Request”**.
3. If you don’t see it:
- Check your **Spam**, **Junk**, or **Promotions** folder.
- Wait a few minutes and **refresh** your inbox.
### Step 4: Click the secure reset link
1. Open the email.
2. Click the **password reset link** in the message.
- This link will open a **secure page** in your browser where you can set a new password.
- For security, the link may only be valid for a **limited time** or **usable once**.
### Step 5: Create your new password
On the password reset page:
1. Enter your **new password** in the first field.
2. Enter the **same password again** in the confirmation field.
3. Click **Reset Password** button.
You should see a confirmation message that your password has been changed. You can now sign in with your **new password**.
---
#### Recommended Password Best Practices
To help keep your emergency data and employee information secure, we strongly recommend:
- Use **at least 12–16 characters**.
- Combine **uppercase and lowercase letters**, **numbers**, and **special characters** (for example: `! @ # $ %`).
- Avoid:
- **Common words or phrases** (for example: `Password123`, `Headcount2025`).
- **Personal information** (for example: your name, company name, birthday).
- **Reusing passwords** from other apps or services.
- Consider using a **password manager** to create and store strong, unique passwords.
- Do **not share** your password with others; each coordinator or safety team member should use **their own account**.
---
#### Troubleshooting
### You didn’t receive the password reset email
If the email hasn’t arrived after a few minutes:
1. Check your **Spam/Junk** folder.
2. Make sure you entered the **correct email address** on the reset page.
3. Search your inbox for:
- Sender: **support@headcount.io**.
- Keywords: **“Reset Password Request”**
4. If your organization uses strict email filters, ask your **IT team** to:
- Allow emails from \***@headcount.io**, and
- Check if the message was **quarantined**.
If you still don’t receive the email, reach out to your **internal admin** or contact **Headcount Support**.
### The reset link has expired or doesn’t work
Password reset links are time-limited for security. If you see an error like **“Link expired”** or **“Invalid link”**:
1. Go back to the **sign-in page**.
2. Click **“Forgot password?”** again.
3. Request a **new** password reset email.
4. Use the **newest** email you receive, and ignore older reset emails.
### You changed your password but still can’t sign in
Try the following:
1. Carefully re-enter your **email** and **new password**, watching for:
- **Caps Lock** being turned on.
- **Auto-fill** inserting an old password.
2. Try signing in using a **different browser** or an **incognito/private window**.
3. If you are part of a larger organization, confirm with your **admin** that:
- Your account is still **active**.
- Your **email address** is correct in the system.
If you still cannot sign in after these steps, contact **Headcount Support** with:
- The **email address** you use for your account.
- A brief description of **what you’ve tried**.
- **Screenshots** of any error messages (if possible).
---
#### Security Tips After Changing Your Password
After you update your password, we recommend:
- **Sign out** on any shared or public devices.
- If you think someone else used your account:
- Change your password again, using a **completely new** one.
- Notify your **safety team** or **system administrator**.
---
#### Need More Help?
If you still need assistance changing your password or accessing your account, contact:
- Your **internal Headcount administrator**, or
- **Headcount Support** through your standard support channel.
Providing clear details about what you’re experiencing helps us respond quickly—especially during **time-sensitive safety operations**.
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